Returns, Warranty & Repair Service

Returns, Warranty & Service Policies

At Stage Gear, we’re committed to standing behind the products we sell and supporting you long after your purchase. We know dependable gear matters, especially when it’s being used in live performance environment.

This Returns, Warranty & Service Policy is designed to be clear, fair, and straightforward, so you know exactly what to expect if you ever need a repair, replacement, or service. If something isn’t working as it should, our team is here to help get you back up and running as quickly and smoothly as possible.

We’re real people behind these policies. We're theatre professionals, audiovisual technicians, and seasoned production folks who actually use this gear in the real world! We care deeply about your experience and want working with Stage Gear to be easy, supportive, and stress-free. If you ever have feedback on these policies, ideas for how we can improve, or something you’d like to share to help us serve you better, we truly want to hear from you. And if you have any questions at all, please reach out to us at hello@mystagegear.com. 

REPAIR FORM: https://drive.google.com/file/d/12qt_72T0hUrhoxGZvBheC8voFoSK5ybh

WARRANTY FORM: https://drive.google.com/file/d/1OXbIzCy1SUMyh7NvN8wFXlUqVbnniLS6

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Section 1: Refunds. 

All sales are final. 

Unopened, unused items returned to us are accepted within 30 days for a refund, less a 25% restocking fee. Approved refunds will be issued to the original form of payment only and may take more than to 30 business days to process after inspection and approval.

Exchanges. Ordered the wrong item? You have 30 days to return it to us, and we’ll exchange it for another microphone type (if in stock and available), and apply the original payment as credit for the new order. No exchanges after 30-days.

 

Section 2: Warranty. 

If a product is returned within one (1) year from the date of purchase and the warranty claim is approved, Stage Gear will provide a replacement of the same brand and model, subject to availability. If the same item is unavailable, Stage Gear will issue a store credit equal to the original purchase value within five (5) business days of claim approval.

Warranty coverage applies only to the original purchaser. Approved warranty claims are typically processed within approximately thirty (30) business days following inspection and approval. Stage Gear reserves the right to deny warranty coverage if the returned product shows evidence of intentional damage, misuse, or tampering.

After One (1) Year: Please refer to the Flat-Rate Service Program. After the warranty period, no refunds, exchanges, or store credits will be issued.

The warranty terms outlined above apply only to products sold under the Creative Audio, Stage Gear, and Bodymics brands. All other products sold by Stage Gear that are manufactured by third parties (for example, Shure and other brands we resell) are covered exclusively by the respective manufacturer’s warranty. Customers must contact the manufacturer directly for any warranty service, repair, or replacement. Stage Gear does not administer, mediate, or process warranty claims for third-party products. All sales of third-party products are final. No returns, exchanges, or refunds will be provided by Stage Gear.

Customers are responsible for all shipping costs associated with returning warranty items to Stage Gear. Customers assume all risk of loss or damage during shipment to Stage Gear. Insured and trackable shipping is strongly recommended.

Warranty coverage does not apply to damage resulting from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that does not affect functionality. All warranty claims are subject to inspection and approval by Stage Gear in its sole discretion.

Stage Gear is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost performances, rental downtime, or business interruption. Stage Gear’s total liability for any claim shall not exceed the original purchase price of the product.

Products are sold for professional and commercial use, and the customer assumes all risks associated with such use.

Stage Gear reserves the right to refuse service, warranty coverage, or returns in cases of suspected fraud, abuse of policy, or repeated claims.

At Stage Gear’s sole discretion, warranty claims may be resolved by repairing the product, replacing it with the same or a functionally equivalent product, providing a refurbished unit, issuing a store credit for a future purchase, or denying the claim. No other remedies or options are available.

WARRANTY FORM: https://drive.google.com/file/d/1OXbIzCy1SUMyh7NvN8wFXlUqVbnniLS6

 

Section 3: Bodymics Flat-Rate Service Program
Applies to Bodymics microphone sales only.

We’re pleased to offer our Bodymics Flat-Rate Service Program to help keep your equipment performing at its best, even after the expiration of the 1-Year Limited Warranty.

If your Bodymics microphone becomes damaged or stops working, simply ship it to us. For a flat service fee based on the age of your product, our team will inspect, repair, or replace the unit as needed, and we’ll include return shipping back to you.

Our goal is to provide a predictable, affordable way to extend the life of your equipment without the uncertainty of traditional repair costs.

  1. Tiered service discounts based on product age:

    1. 2 years: 50% of current list price 

    2. 3 years: 60% of current list price 

    3. 4 years: 70% of current list price 

    4. 5 years: 80% of current list price 

      For products more than five (5) years old, repair service is no longer available. However, we offer a “Welcome Back” discount of 10% toward the purchase of a new replacement product, with a maximum value of $100.

     

  2. Service Program Requirements

    1. Ship your package to us using UPS or USPS to our address.

    2. Complete this form:  https://drive.google.com/file/d/12qt_72T0hUrhoxGZvBheC8voFoSK5ybh

    3. On the Form, please include the following information inside your package: 

      1. Your full name, phone number, mailing address, and copy of your receipt (Proof of purchase is required. Microphones must be sent to us with the receipt included, no exceptions) 

      2. A brief description of the issue with each product

  3. Service Program Information

    1. Our service coverage does not apply to damage resulting from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that does not affect functionality.

    2. Customers are responsible for all risk of loss or damage during shipment to Stage Gear. We strongly recommend insured and trackable shipping.

    3. All service claims are subject to inspection and approval by Stage Gear in its sole discretion. Repair and replacement timelines are estimates only and are not guaranteed. Replacement products may be new, refurbished, or functionally equivalent, at Stage Gear’s discretion.

    4. Stage Gear is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost performances, rental downtime, or business interruption. Stage Gear’s total liability for any claim shall not exceed the original purchase price of the product.

    5. Stage Gear reserves the right to refuse service, warranty coverage, or returns in cases of suspected fraud, abuse of policy, or repeated claims.

    6. Service or replacement is subject to product availability. No substitutions if desired product is unavailable. We encourage you to confirm replacement inventory before sending your items to us. If repair is not possible and a replacement is unavailable, you must wait until stock is available, or opt to pay return shipping to have the product returned without repair or replacement.

      REPAIR FORM: https://drive.google.com/file/d/12qt_72T0hUrhoxGZvBheC8voFoSK5ybh

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Please note, Stage Gear reserves the right to modify or discontinue this policy, pricing, or its service program at any time. The version in effect at the time a claim is submitted will apply.