Returns, Warranty & Service Policy

Returns, Warranty & Service Policy

At Stage Gear, we’re committed to standing behind the products we sell and supporting you long after your purchase. We know dependable gear matters, especially when it’s being used in live performance environment. This Returns, Warranty & Service Policy is designed to be clear, fair, and straightforward, so you know exactly what to expect if you ever need a repair, replacement, or service. If something isn’t working as it should, our team is here to help get you back up and running as quickly and smoothly as possible.

We’re real people behind these policies. We're theatre professionals, audiovisual technicians, and seasoned production folks who actually use this gear in the real world! We care deeply about your experience and want working with Stage Gear to be easy, supportive, and stress-free. If you ever have feedback on these policies, ideas for how we can improve, or something you’d like to share to help us serve you better, we truly want to hear from you. And if you have any questions at all, please reach out to us at hello@mystagegear.com. 

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Section 1: Refunds. All sales are final except as expressly provided under the warranty or service programs below. You may return microphones and creative audio gear according to the warranty (see below) or utilize our repair or replacement program (see below).

Section 2: Warranty. The customer is responsible for all shipping costs for any warranty items. Customers are responsible for all risk of loss or damage during shipment to Stage Gear. We strongly recommend insured and trackable shipping. Warranty coverage does not apply to damage resulting from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that does not affect functionality. All warranty claims are subject to inspection and approval by Stage Gear in its sole discretion. Stage Gear is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost performances, rental downtime, or business interruption. Stage Gear’s total liability for any claim shall not exceed the original purchase price of the product. Products are sold for professional and commercial use. Customer assumes all risk associated with such use. Stage Gear reserves the right to refuse service, warranty coverage, or returns in cases of suspected fraud, abuse of policy, or repeated claims.

  1. Bodymics Microphones (1-Year Warranty)
    Microphones may be refunded or exchanged within 30 days (fees apply). After 30 days and up to 1 year, unused microphones may qualify for a partial refund. After 1 year, service only. Please note: Creative Audio products have a 2-year warranty and are outlined in section 2.

      1. Within 30-days:

        1. Refunds. Unopened, unused items returned to us are accepted within 30 days for a refund, less a 25% restocking fee. Approved refunds will be issued to the original form of payment only and may take up to 30 business days to process after inspection and approval.

        2. Exchanges. Ordered the wrong item? You have 30 days to return it to us, and we’ll exchange it for another microphone type (if in stock and available), and apply the original payment as credit for the new order. No exchanges after 30-days. 

      2. Within 1-year:

        1. Refunds. If unopened, unused and returned after 30 days but within 1 year from the date of purchase, you may receive a 50% refund of the original purchase price. Approved refunds will be issued to the original form of payment only and may take up to 30 business days to process after inspection and approval.

      3. After 1-year: Please see “Flat-Rate Service Program”. No refunds, exchanges or store credits provided.

     

  2. Creative Audio Gear (2-Year Warranty)

    1. Within 2-years: All Creative Audio–branded gear includes a 2-year warranty covering defects in materials and workmanship. No returns or refunds, warranty is for repair and replacement only. 

    2. After 2-years: Please see “Flat-Rate Service Program”. No refunds, exchanges or store credits.

  3. All Other Products (Manufacturer-supplied Warranty only)

    1. All other products (e.g. Shure) are covered directly by the manufacturer warranty. We do not mediate or handle warranty claims for these products.

    2. All sales are final, no returns, exchanges or refunds. 

 

Section 3: Flat-Rate Service Program
Applies to microphone and creative audio gear sales only.

We’re pleased to offer our Flat Rate Repair Service for all Bodymics Microphones and Creative Audio gear (microphone systems, antenna systems and in-ear monitors). Simply ship your damaged item to us. For one flat repair fee, we’ll repair or replace it as needed and include return shipping back to you. 

  1. Tiered service discounts based on product age:

    1. 1 year: 50% off current list price 

    2. 2 years: 40% off current list price 

    3. 3 years: 30% off current list price 

    4. 4 years: 20% off current list price 

    5. 5 years: 10% off current list price 

    6. No service discounts apply after 5 years.

  2. Service Program Requirements

    1. Ship your package to us using UPS or USPS to our address.

    2. Please include the following information inside your package: 

      1. Your full name, phone number, mailing address, and copy of your receipt (Proof of purchase is required. Microphones must be sent to us with the receipt included, no exceptions) 

      2. A brief description of the issue with each product

  3. Service Program Information

    1. Our service coverage does not apply to damage resulting from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that does not affect functionality.

       

    2. Customers are responsible for all risk of loss or damage during shipment to Stage Gear. We strongly recommend insured and trackable shipping.

    3. All service claims are subject to inspection and approval by Stage Gear in its sole discretion. Repair and replacement timelines are estimates only and are not guaranteed. Replacement products may be new, refurbished, or functionally equivalent, at Stage Gear’s discretion.

    4. Stage Gear is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost performances, rental downtime, or business interruption. Stage Gear’s total liability for any claim shall not exceed the original purchase price of the product.

       

    5. Stage Gear reserves the right to refuse service, warranty coverage, or returns in cases of suspected fraud, abuse of policy, or repeated claims.

       

    6. Service or replacement is subject to product availability. No substitutions if desired product is unavailable. We encourage you to confirm replacement inventory before sending your items to us. If repair is not possible and a replacement is unavailable, you must wait until stock is available, or opt to pay return shipping to have the product returned without repair or replacement.

 

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Please note, Stage Gear reserves the right to modify or discontinue this policy, pricing, or its service program at any time. The version in effect at the time a claim is submitted will apply.